New Delhi:
For the first time, the Central Consumer Protection Authority (CCPA) has started “class action proceedings” against 9 firms ,including online travel companies, a social media firm, and an e-commerce firm. for failing to refund payments during the coronavirus pandemic.
Some of these firms are facing legal actions for not displaying the "country of origin" on the products,
CCPA may file class action suits in the National Consumer Disputes Redressal Commission (NCDRC) if the firms fail to comply with the instructions.
This is the first time that class action suit provisions have been invoked to protect a group of consumers.
CCPA was formed in 2020 under the Consumer Protection Act. It has the mandate to regulate matters related to unfair trade practices, consumer rights, and false or misleading advertisements.
Indian companies have been issued instructions to comply with the CCPA orders.