Insurers are advised to respond/assist the claimants through their 24×7 helplines,
special claims desks at district level with delegated claims settlement teams for speedy
processing and settlement of claims including on account payments at the earliest and
also encourage policyholders to use electronic communication wherever possible for
correspondence, said the IRDA
Hyderabad:
The IRDAI has issued instructions to all general Insurers and standalone health insurance companies to mobilise all resources to ensure immediate service response for quick settlement of claims arising out of the havoc created by the floods in North India, which are expected to cause widespread loss to property (homes and businesses) and infrastructure in various States.
The insurers should engage the services of investigators, surveyors and loss adjustors for the quick claims settlement.
The insurers have been advised to communicate the nomination of a senior executive
in each affected State / UT to the chief secretary/ officer concerned of the state
immediately.
Districts reporting large numbers of claims to oversee by a designated district claims service head.
The insurers to give wide publicity on the contact details of these officers in their websites and also in the media.
Insurers are advised to respond/assist the claimants through their 24×7 helplines,
special claims desks at district level with delegated claims settlement teams for speedy
processing and settlement of claims including on account payments at the earliest and
also encourage policyholders to use electronic communication wherever possible for
correspondence, said the IRDA.