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Health Insurance: Rising adoption, but customer experience not keeping pace

Health Insurance: Rising adoption, but customer experience not keeping pace

by AIP Online Bureau | Aug 20, 2026 | Articles, Health, Non-Life

Hansa Research report, on the Indian health insurance industry, highlights a growing gap between rising health insurance adoption and customer experience, with industry net promoter score declining from 55% to 50%. Tata AIG leads the rankings, followed by ICICI...
Cloud Calling:Transforming customer interaction in Motor Claims

Cloud Calling:Transforming customer interaction in Motor Claims

by AIP Online Bureau | May 20, 2026 | Articles, Non-Life, Technology

Cloud Calling enables Motor Claim Managers(MCMs) and customers to connect through a centralised virtual number system rather than personal mobile numbers. This shift significantly improves both customer convenience and operational efficiency. Gaurav Arora, Chief...
Banks act as agents for customers, presenting stale cheques constitutes deficiency in service: SC

Banks act as agents for customers, presenting stale cheques constitutes deficiency in service: SC

by AIP Online Bureau | Apr 15, 2026 | Banking & Bancassurance, Eco/Invest/Demography, Indian News

A bank receiving cheques for collection acts as an agent of the customer and is under an obligation to exercise due diligence in presenting the instruments within the prescribed validity period. The failure to do so, resulting in the instrument becoming stale, in the...
IRDAI forms committee to review country’s current landscape of private health insurance

IRDAI forms committee to review country’s current landscape of private health insurance

by AIP Online Bureau | Apr 7, 2026 | Health, Indian News, Non-Life, Regulation

The committee will review the current landscape of private health insurance in India including coverage, penetration, claims experience, product design, grievance redressal and consumer experience. It will recommend regulatory,policy, and operational measures to...
HDFC Life launches probe after customer data shared with “mala fide” intent

HDFC Life launches probe after customer data shared with “mala fide” intent

by AIP Online Bureau | Nov 25, 2024 | Indian News, Life, Risk Management, Technology

The company, in its statement, did not elaborate if the source had obtained the data by breaching the company’s security, or what data was shared Mumbai: HDFC Life Insurance Company said on Monday that an unknown source shared certain customer data with the...
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