In this role, Navas leads the firm’s claims organization across EMEA, overseeing strategy, advocacy and claims preparation capabilities to support clients in navigating an increasingly complex claims environment.
DUBLIN: Aon plc today announced the appointment of José María Navas as Chief Claims Officer for EMEA, effective immediately.
In this role, Navas leads the firm’s claims organization across EMEA, overseeing strategy, advocacy and claims preparation capabilities to support clients in navigating an increasingly complex claims environment.
He will report to Luca Tassarotti, Head of Commercial Risk for EMEA.
Navas brings nearly 25 years of experience with Aon, most recently leading claims in Spain, along with deep expertise in claims advisory, including advocacy, preparation and operations.
During his tenure in Spain, Navas was instrumental in developing enhanced claims servicing capabilities to support clients through complex and large-scale losses, while strengthening insurer relationships and operational delivery.
“José María’s appointment reflects our continued investment in delivering strong claims outcomes for clients across EMEA,” said Tassarotti.
“His experience and leadership will advance how we support clients across the risk transfer lifecycle, helping them navigate complexity with greater confidence,” stated Tassarotti.
As part of his remit, Navas will help further develop Aon’s claims capabilities across EMEA, including the adoption of Aon Claims Copilot, the firm’s recently expanded global claims platform. Combining claims data, analytics and digital claims management tools, the platform supports colleagues in delivering more consistent, insight-led for outcomes for clients through the claims lifecycle.
“Claims is central to the value we deliver for clients,” said Mona Barnes, Global Chief Claims Officer for Aon.
“José María’s appointment reflects the strength of our internal talent pipeline and our focus on differentiating Aon through leading claims capabilities across Risk Capital, from placement through to resolution.”
“I’m honored to step into this role and to work alongside our teams to continue enhancing the claims experience for our clients,” said Navas. “Delivering strong outcomes when it matters most is central to the value we bring, and I look forward to building on that momentum.”