Ajay Kumar Shah, head of retail Business at Care Health Insurance, has been appointed as the MD &CEO of the company for a term of five years effective from April 26, 2026.
Shah, with the approval from the IRDAI, succeeds Anuj Gulati, whose term has ended on April 25, 2026.Gulati has been the founding MD & MD, of Care Health Insurance (formerly Religare Health Insurance) since November 2009.
Manish Vishnu Dodeja has also been appointed as an executive director of the company for a term of five years from April 26, 2026
Waiting for giving proper comments on genuiness of claim processing.. They also see expenditure vs profits
Heath insurance should be no profit no gain. Governments both state and central should also participate with stakes
My policy no 92746011, Reimbursement claim no98373126, client ID:D1337320, Original claim papers submitted on 3rd August 26. Still un adjudication. Plz register and approve the calim amount urgently.
For my Claim Tracking – CPR24072026020560, Policy number: 27912650, Employee ID: 157282, the claim amount has been pending since a month but no resolution yet. Can you update me or I should write a complaint to ministry or PMO office
My policy number is 62689344 Name Bhupendra Ambalal Kachhia & Sharmistha Bhupendra kachhia in the name of Sharmistha Bhupendra kachhia my agent did not declare Blood Pressure and Diabeties, please insert above mentioned that, as I already give my BP and Diabetes reports to my agent.
Please do needful, please contact me if you anything on my phone number+91-9426745754.
Worst customer service experience. Despite repeated attempts to contact your customer care regarding my claim, I am not getting any proper response or support. Please stop ignoring customers and resolve my issue immediately.
Policy no 92571336
Worst ever insurance .customer care kept me waiting for 20 min saying all our executives are busy attending other customers..and when I requested for call back..no call back at all
To,
The Chairman
Care Health Insurance
Subject: Complaint Regarding Non-Receipt of Funds
Dear Sir/Madam,
I, Vivek Patel, am writing to formally raise a complaint regarding the non-receipt of funds related to my insurance policy.
Policy Holder: Vivek Patel
Policy ID: A2101338
Sr. No.: 10700638
Despite waiting for the payment/refund, I have not received the funds yet. I request you to kindly look into this matter on an urgent basis and confirm the current status of the payment.
Please arrange to release the pending amount at the earliest and provide me with a written confirmation regarding the payment status.
I hope you will treat this complaint as urgent and resolve the matter without further delay.
Thank you.
Yours faithfully,
Vivek Patel
Policy Holder
I would like to maintain my previous policy directly under care insurance, which implies no intermediary (policy bazar).
Last year, I had already made the payment based on the revised inflation rate, and now Policy Bazar is requesting an additional payment for the revised inflation amount. However, according to my policy terms, the amount should remain constant until I reach the age of 41 to 45.
According to the previous conversation held with your executive, Mr. Ajay, the amount will be automatically reduced if I renew my existing policy directly with Care Insurance while maintaining the same benefits. Additionally, I will receive a 5% discount provided by Care, and the premium will be approximately between 17,500 and 18,000.
I kindly request that you process my request as soon as possible.
care health insurance- #72555665
Thanks
Sumit kar
9999636889
Myself Ajeet Kumar Dawar
Age 69 yrs
Policy on 17499225/76330146
Claim Amount Rs 263983/=
1st enrollment 18 Dec 2015
PNB Pannel
Claim denied due some problem in 2014
Already two Claim given in 2024 without any harassment but in 2025 Nov 24th cardiac treatment angiography and stanting Claim denied Rs 263983/=.saying you was confined with some problem in 2014. According to IRDAI whose policy runs 60 months any misperception will not consider. Page no 8 article on 13 clearly mentioned.No policy and claim of health insurance shall be contestable on any grounds of non disclosure and or misrepresentation except for established fraud, after the completion of the moratorium period i.e 60 months of continuous coverage. claim is pending till so far and my policy renewal date is coming soon. Please release my claim amount earlier. Now in this age medical insurance is mentally satisfaction to secure ourself. I have already connected with your company since last 12 year.
Please don’t delay my claim amount and reimburse immediately as soon as possible
With Regards
Ajeet Kumar Dawar from
H .N . 168 sector 6
Urban Estate
KARNAL
132001
M 94160 75113
Worst ever policy i have seen . They are here to make money thats it
My mother underwent coronary angiography. My cashless claim of Rs 25,000 was denied saying they cannot rule for pre existing nature of ailment after keeping me waited for 10 hrs. How can they deny the claim just by suspecting it can be preexisting.
Never ever take Care health insurance and will not renew the existing insurance. Lessons learnt
Dear Care Insurance Team
CC: Grievance Redressal Officer Level 1 & 2
CC: Grievance Redressal Officer (Level 3 – GRO)
Before proceeding further, I would request the concerned team to kindly review the medical documents and reports submitted by Sri Balaji Action Medical Institute to the Care Insurance TPA team in support of the initial cashless authorization required to continue the treatment of My son, Master Akshit Kumar, who is 13 years old only.
Akshit is currently undergoing treatment for pancreatic swelling, and his condition has now reached a critical stage. Due to severe weakness and continuous vomiting, he became faint and required immediate medical attention. The hospital has already obtained high-risk consent from me.
As discussed with your customer service team, we understand that the condition is being treated medically and that continued hospitalization and treatment are currently required. Akshit has therefore been admitted to Balaji Action Medical Institute for necessary medical care.
We (Me & Hospital) have been informed that the Cashless Claim Request, AL No. 82545400, is being continuously rejected. I therefore sincerely request the Care Insurance and TPA teams to clarify, in writing, the specific grounds and the exact policy clause under which this cashless request is being rejected again and again…….
My family is facing an extremely difficult situation. The hospital has asked for an initial deposit of approximately INR 2.00 lakhs to continue the treatment and I am currently unable to arrange such a large amount immediately.
The purpose of medical insurance is to provide financial support to the policyholder during precisely such medical emergencies. In this situation, when a 13-year-old child is seriously ill and requires continuous treatment, we sincerely request Care Insurance to consider the matter on humanitarian grounds and review the cashless request on an urgent basis.
We are not asking for any special treatment beyond what is covered under the policy. I am only requesting a fair, transparent, and immediate review of the claim and a clear explanation of the reason for rejection, along with reconsideration of the cashless authorization based on the medical documents submitted by the hospital.
This is a matter concerning the health and well-being of a 13-year-old child, and every delay in treatment can be extremely concerning for the family. I therefore, request the concerned senior authority to intervene immediately and take appropriate action so that my Son Akshit Kumar can continue receiving the necessary treatment at Balaji Action Medical Institute without further interruption.
We sincerely hope Care Insurance will treat this matter as an emergency and provide a prompt resolution.
Thank you for your immediate attention and support.
Best Regards,
Umesh Kumar
7982326001
8744061655
Worst customer service
Respected Mr. Ajay Bhardwaj,
Thank you for Complaint No. 11144409.
But my father Mr. Dhondiba Jadhav is admitted in Platinum Hospital Mumbai with diagnosis Post MI VSR + TVD. VSR has 80% mortality if surgery not done within 48-72 hours.
I have already submitted Bardeshkar Hospital CAG Report dated 22/09/2026 which is the FIRST diagnosis of IHD. K/C/O mentioned by Sunrise is clerical error.
Waiting for 2 weeks is not possible. As per IRDAI Regulations, emergency cashless should be decided within 6 hours.
I request you to approve cashless for Policy B7583864 immediately.
Regards,
Sunil Jadhav