“It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximize recoveries, and make better informed risk and coverage decisions,” said Joe Peiser, CEO of Commercial Risk at Aon
DUBLIN: Aon plc, global professional services firm, today announced the launch of Aon Claims Copilot, a single, integrated digital platform designed to enhance client outcomes through advanced analytics, automation and globally consistent claims management and the specialized expertise of Aon’s claims advocates.
The platform will debut in Germany in November 2025, followed by an accelerated deployment phased across the rest of the world throughout 2026 and 2027.
The new platform supports every stage of the claim’s lifecycle – from advocacy and negotiation to analytics and resolution. It’s AI-driven capabilities enable global consistency, data-led performance evaluation, and tailored insight to support each client’s risk and capital strategy.
“Aon Claims Copilot represents a major step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology,” said Joe Peiser, CEO of Commercial Risk at Aon.
“It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximize recoveries, and make better informed risk and coverage decisions,” said Peiser.
Aon Claims Copilot enhances how Aon’s 1,800-strong team of Claims professionals – operating in more than 50 countries – deliver proactive advocacy and technical expertise across 20+ product lines.
Its capabilities include:
Analytics & Risk Insights: Real-time dashboards and analytics provide visibility into claims trends, portfolio performance, and carrier responsiveness.
Carrier Performance Evaluation: enables data driven feedback on claim closure efficiency and outcomes.
Client transparency: clients can securely track claim progress and status through a dedicated portal.
Process optimization: Automates claim intake and documentation to improve speed and accuracy.