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Cyberattack disrupts check-in systems at major European airports

by AIP Online Bureau | Sep 20, 2025 | Eco/Invest/Demography, International News, Risk Management, Technology | 0 comments

London Heathrow Airport, Europe’s busiest, said a technical issue affected a service provider for check-in and boarding systems

However, Indian airports have not faced any adverse impact so far in relation to the cyber attack on systems used at various European airports, a senior government official said on Saturday

Brussels: A cyberattack targeting check-in and boarding systems has snarled air traffic and caused delays at some of Europe’s top airports, officials said Saturday.

The Brussels airport says the attack means that only manual check-in and boarding was possible there, and the incident was having a large impact on flight schedules.

There was a cyberattack on Friday night September 19 against the service provider for the check-in and boarding systems affecting several European airports including Brussels Airport, it said in a statement.

Authorities at Berlin’s Brandenburg Airport said a service provider for passenger handling systems was attacked on Friday evening, prompting airport operators to cut off connections to the systems.

London Heathrow Airport, Europe’s busiest, said a technical issue affected a service provider for check-in and boarding systems.

Collins Aerospace, which provides check-in and boarding systems for several airlines across multiple airports globally, is experiencing a technical issue that may cause delays for departing passengers, Heathrow said in a statement.

The airports advised travellers to check their flight status and apologised for any inconvenience.

Air India on Saturday issued a travel advisory due to a cyberattack on a third-party service provider affecting check-in and boarding systems at major European airports, including London’s Heathrow.

This disruption may cause delays in the check-in process, but Air India’s ground teams in London are working hard to minimise the inconvenience.

In an update posted on X, Air India said, “A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience. Passengers flying with us from London today are advised to complete their web check-in before arriving at the airport to help ensure a smooth experience.”

However, Indian airports have not faced any adverse impact so far in relation to the cyber attack on systems used at various European airports, a senior government official said on Saturday.

Following the cyber attack issue at various European airports, authorities took an update about the operations at Indian airports, the government official said.

There has been no adverse impact on Indian airports till now in relation to the European cyber security incident.
According to the official, Collins MUSE application is mainly used in European countries and only some European airports have been impacted so far.

There has been no official comments from airport operators in India against the backdrop of the issues being faced by European airports.

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