“This intelligent, automation-led DR solution sets a new benchmark for BFSI organizations by enabling seamless, fast and scalable disaster recovery with zero touch”Ujjwal Mathur, president & country head – India Business, TCS
MUMBAI: IT major Tata Consultancy Services has successfully enabled ICICI Lombard General Insurance to achieve fully automated multi-region Disaster Recovery (DR) switchover on the Amazon Web Services . This establishes ICICI Lombard as one of the first insurance companies in India to achieve fully automated multi-region resilience on the AWS Cloud.
The innovative DR solution—designed to ensure business continuity in the face of unexpected disruptions—leverages automation-first, infrastructure-as-code approach. It leverages AWS-native technologies to enable intelligent, automated failover for key systems with minimal downtime or manual effort.
TCS brought on board its deep domain expertise in the insurance industry and used its contextual knowledge of ICICI Lombard’s systems to deliver a best-in-class DR solution. The automation solution was built using highly performant data driven serverless architecture designed for large scale orchestration. This implementation not only improves operational resilience and reduces recovery time but also sets a new industry benchmark for automated disaster recovery in the BFSI sector.
Girish Nayak, chief – Technology and Health (Underwriting & Claims), ICICI Lombard, said, “ This not only enhances our readiness for unexpected infrastructure disruptions but also reinforces our commitment to uninterrupted service to our customers.”
Ujjwal Mathur, President & Country Head – India Business, TCS, said, “This engagement highlights our commitment to helping clients achieve next-generation resilience through cloud-native innovation. This intelligent, automation-led DR solution sets a new benchmark for BFSI organizations by enabling seamless, fast and scalable disaster recovery with zero touch. ”
With TCS as its growth partner, ICICI Lombard has been operating on AWS Cloud since 2021. To strengthen business continuity and achieve geographical redundancy, TCS helped the insurer establish a robust, scalable and fully automated DR setup.
It is now modernizing the insurer’s systems – Project Orion – with TCS BaNCS Insurance being deployed as part of the program.
TCS BaNCS for Insurance is a comprehensive offering suite, supporting a range of insurance products and functions, including customer management, product definition, plan management, policy administration, claims management, insurance accounting and reinsurance, along with a digital suite that can be tailored based on persona, among several options.