“Ensure that no claim is denied or delayed on account of procedural formalities in the case of confirmed deceased individuals from the passenger list and persons at the affected buildings of the crash area,” said the IRDAI
Insurers have to submit a report to the IRDAI starting June 16, 2025 on weekly basis for a month and subsequently, as may be directed
Hyderabad: Insurance regulator IRDAI has asked insurers to waive of requirements such as FIR or post-mortem reports where official confirmations (confirmation from relevant authorities) are available to settle insurance claims of any individuals relating the crash of Air India Flight 171, a Boeing 787-8 Dreamliner near Ahmedabad airport on June 12.
On June 12, 2025, Air India Flight 171, a Boeing 787-8 Dreamliner, flying to London tragically crashed into BJ Medical College hostel, shortly after take-off from Sardar Vallabhbhai Patel International Airport in Ahmedabad. 265 people lost their lives including including 229 passengers and 12 crew members.
Issuing detailed advisory to all insurers, reinsurers, Life Insurance Council and General Insurance Council for the easy and quick settlement of claims on account of Air India’s Ahmedabad plane crash, the IRDAI has said a publicly available passenger list has been released by the relevant authorities. Since it was mandatory for all the passengers to take overseas medical insurance for the travel, based on this, insurers can obtain the authenticated list of the victims of the crash from relevant authorities i.e., passengers in the plane and persons at the affected buildings of the crash area.
Insurers can verify the details, as available in the respective data base of the insurers on issuance of the Overseas Medical Insurance policies, Personal Accident policies and Life Insurance policies and initiate fast-track processes for claim settlement relating to Air India’s crash incident:
The claims has to be settled to the nominee as recorded in the policy.
“Ensure that no claim is denied or delayed on account of procedural formalities in the case of confirmed deceased individuals from the passenger list and persons at the affected buildings of the crash area,” said the IRDAI.
With regard to the incident of crashing into BJ Medical College hostel and other buildings at the crash area, a dedicated joint cell arranged by both Life Insurance Council and General Insurance Council may be established at the hospital, where the accident victims are being treated to provide necessary support by disseminating the information to the insurers immediately with respect to claims or any other assistance required for any health insurance policies / life Insurance policies.
Each insurer has to nominate a nodal officer at senior level who will be co-ordinating with the Joint Cell, who will be responsible for speedy settlement of the claims of their insurance company.
Insurers have to submit a report to the IRDAI starting June 16, 2025 on weekly basis for a month and subsequently, as may be directed.
Both the Councils will publish the insurer-wise summary level claims settlement data on their websites.