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Trai takes up fraud, pesky call issues in meeting with financial regulators, institutions

by AIP Online Bureau | Jun 14, 2024 | Eco/Invest/Demography, Indian News, Risk Management, Technology | 0 comments

The telecom regulator discussed the allocation of 160 series exclusively for making transactional and service voice calls, which has been earmarked for all entities regulated by the RBI, Sebi, Irdai and PFRDA in the first stage

NEW DELHI: Telecom regulator Trai has taken up pesky and fraud call issues with banking and financial services sector companies and regulators in a meeting held on Friday, an official statement said.

The Telecom Regulatory Authority of India (Trai), in a statement, said all the regulators, banks and other financial institutions during the meeting emphasised the need to work collaboratively to curb the menace of spam, particularly through voice calls, and assured all cooperation for implementation of various initiatives to check them in a time bound manner.

The telecom regulator discussed the allocation of 160 series exclusively for making transactional and service voice calls, which has been earmarked for all entities regulated by the RBI, Sebi, Irdai and PFRDA in the first stage.

Once it is implemented, it will help in the easy identification of the calling entity and will prevent the duping of innocent citizen from the fraudsters.

It was also discussed that the operation of 140 series, at present being used for promotional purpose, is being migrated to DLT platform and scrubbing of digital consent is also being operationalized. With the implementation of above two measures, substantial control on spam calls from 10-digit numbers is expected.

The Digital Consent Facility (DCA) established by Telecom Service Providers under TRAI’s TCCCPR-2018 Regulations was discussed in detail. The DCA facility enables acquisition of digital consent of the customer and further enables Senders such as banks, insurance companies and other entities to send promotional communications over SMS and voice to customers irrespective of their DND status.

The role and obligations of senders such as banks, insurance companies and other entities with respect to TRAI regulations was also deliberated and it was decided to whitelist URLs/Apks in the content templates, use of minimum number of headers and content templates, taking immediate action against the entity/TM in case of misuse of senders’ credential etc.

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