The maximum number of calls were recorded from the 21-30 years age bracket (30%), followed closely by the 31-35 years age bracket (22%) and the 36-50 years age bracket (17%)
Of the calls answered by the helpline over the past 6 months, the majority calls were from Delhi NCR (57%), followed by Mumbai, Bihar & Jharkhand and Madhya Pradesh & Chhattisgarh
New Delhi:
AXA France Vie India Reinsurance Branch’s free 24X7 Mental Health Helpline, in partnership with Manas Foundation, New Delhi-based NGO, registered over 1000 calls for mental healthcare support, since its launch.
The top challenges encountered by the callers were pertaining to job losses, feeling of inferiority & loss of confidence, relationship and marital issues, examination stress, compulsive behavior, among others.
While the number of female callers was somewhat higher than male callers, there was also a considerable difference in the number of callers from different age brackets.
The maximum number of calls were recorded from the 21-30 years age bracket (30%), followed closely by the 31-35 years age bracket (22%) and the 36-50 years age bracket (17%).
Of the calls answered by the helpline over the past 6 months, the majority calls were from Delhi NCR (57%), followed by Mumbai, Bihar & Jharkhand and Madhya Pradesh & Chhattisgarh.
Talking about the observation and challenges faced in this project, Ankur Nijhawan, CEO of AXA France Vie India Reinsurance Branch, commented, “Since the launch of the helpline, we witnessed that the majority of our callers took multiple sessions with us. We feel that the number of calls that we received showcases the need for driving awareness about this plaguing issue and more so, destigmatizing mental health problems in our country that exist presently. Free and easy access to psychologists on helplines like ours, has been a stepping stone to removing the barriers that prevent people from seeking help.”
“During the course of us operating this helpline we have observed people reaching out for mental health support for a variety of mental health concerns such as re-adjusting to their routines post covid 19, domestic and interpersonal issues, inability to manage stress, maintaining a work life balance and even common mental health disorders such as depression and anxiety,” said Monica Kumar, Managing Trustee & Clinical Psychologist with Manas Foundation.
National Crime Report Bureau data, points to the highest rate of suicides ever for 2021, an increase of 7.2% over the previous year.
Even the Lancet Commission Report on Ending Stigma and Discrimination in Mental Health report has recommended that all countries should take action to decriminalise suicide, therefore reducing the stigma around suicide and leading to fewer occurrences.
The 24X7 PAN India Helpline has been providing mental health support and consultations from counsellors and psychologists. Anybody can call on ‘080 6909 6909’ at any time and avail the benefits of this helpline, free of cost.
AXA in India aims to raise awareness and educate the masses about mental health. AXA has been working towards catering mental health issues globally and in India. AXA has also globally launched several AI-driven solutions to support their users dealing with mental health issues. The company has a full-sized health partner in the form of an AI that allows access to resources and advice on health-related issues, including mental health. This allows the users to communicate freely about their situation.