Joe Peiser, CEO of Risk Capital at Aon
“Aon Claims Copilot represents our continued commitment to deliver better information, advice and solutions to clients through technology,By integrating these capabilities into how we manage claims, we are equipping our colleagues to deliver more consistent outcomes, identify trends earlier and help clients make better decisions across their risk and capital strategies,” Joe Peiser, CEO of Risk Capital at Aon
DUBLIN: Aon, announced the global expansion of Aon Claims Copilot, advancing the firm’s commitment to delivering better client outcomes through its integrated data and analytics capabilities.
Building on its successful pilot in November 2025, Aon Claims Copilot has now been rolled out across North America, Asia Pacific and several EMEA countries as a claims management solution. This milestone marks significant progress in the platform’s global deployment and adoption.
Aon Claims Copilot brings together claims data and advanced analytics into a single, globally connected platform, enabling more consistent, transparent and data-led claims management for clients around the world. The platform is a core component of Aon’s broader investment in data and analytics capabilities, alongside Aon Broker Copilot and the firm’s Risk Analyzers and Diagnostics tools.
“Aon Claims Copilot represents our continued commitment to deliver better information, advice and solutions to clients through technology,” said Joe Peiser, CEO of Risk Capital at Aon.
“By integrating these capabilities into how we manage claims, we are equipping our colleagues to deliver more consistent outcomes, identify trends earlier and help clients make better decisions across their risk and capital strategies,” he said.
The expansion brings a substantial portion of Aon’s global claims management information onto a single technology platform, utilized by the firm’s 1,800-strong team of Claims professionals — operating in more than 50 countries — to assist in delivering coordinated, insight-led advocacy across more than 20 product lines.
Aon Claims Copilot makes information available to our clients at every stage of the claims’ lifecycle — from advocacy and negotiation through to analytics and resolution, enhancing both client and colleague experience. Its capabilities include:
-Analytics and risk insights: Real-time dashboards provide visibility into claims trends and portfolio performance
-Carrier performance evaluation: Data-driven insights support improved understanding of claims outcomes and insurer performance
-Client transparency: Secure digital access enables clients to track claim progress and status
-Process optimization: Automation improves speed, consistency and accuracy across claims handling
These capabilities enable Aon to deliver a globally consistent claims experience while strengthening its ability to generate insights that inform placement, negotiation and broader risk strategies.
“Expert advocacy combined with leading analytics gives our clients enhanced visibility and control over their claims,” said Mona Barnes, Global Chief Claims Officer for Commercial Risk at Aon.
“As we expand the platform globally, we are improving coordination across teams, strengthening collaboration and creating a more connected, data-driven claims experience,” added Barnes.
Aon will continue to expand Claims Copilot across additional EMEA and Latin American markets over the coming months, further strengthening its role as a foundational platform within the firm’s global Commercial Risk business.
The expansion of Aon Claims Copilot underscores Aon’s continued investment in technology and innovation to help clients navigate an increasingly complex and volatile risk environment.
Meanwhile, the international broker, on Monday,announced plans to launch Aon Digital Placement Exchange (Aon DPX), a new digital trading platform designed to modernise how brokers access capital and syndicate risk.
Aon DPX will be Aon’s digital approach to placing Follow Line business in the London Market, using structured data and algorithmic trading to connect risk and capital more efficiently. The platform will enable insurers to digitally express and deploy their underwriting appetite, helping accelerate execution and improve consistency in placement – reducing friction across the placement lifecycle and delivering more predictable outcomes for brokers and clients alike.
The platform is scheduled to go live for U.S. Property risks in the second half of 2026, with more than a dozen leading insurers expected to participate at launch.
“The way Follow Line business has been placed has not kept pace with the scale and complexity of today’s risks,” said Joe Peiser, CEO of Risk Capital for Aon. “Aon DPX introduces a more efficient and data-driven approach to connecting risk and capital aimed at giving clients greater clarity, choice and control.”
Modernising Open Market Follow Line placement
Traditionally, placing Follow Line business has relied on manual, repetitive processes across distribution and underwriting. Aon DPX modernizes this approach by enabling insurers to define their underwriting appetite digitally, giving brokers faster access to Follow Line capacity once Lead terms are established.
“Aon DPX offers a progressive way for insurers to retain control of their view of risk and underwriting strategy while delivering a fast and sustainable model for the deployment of capital,” said Clyde Bernstein, global lead of Aon Broker Copilot and Aon DPX.
Aon DPX is built on Aon-designed logic and configurable parameters that allow insurers to articulate their view of risk digitally. Each participating carrier retains full control over how their underwriting appetite is defined and deployed, with no visibility by Aon into individual appetite positions. Supported by advanced trading analytics, Aon DPX will be a useful tool to help insurers improve their competitiveness and service as client needs and market conditions evolve.
Built around Aon’s Digital and Analytics Ecosystem
Aon DPX is expected to integrate with Aon Broker Copilot, Aon’s integrated placement, analytics and broking technology, embedding digital trading into brokers’ workflows to support more consistent execution and access to capacity.
Aon DPX is another example of Aon’s 3×3 plan in action, building on the firm’s $1 billion investment in integrated data, analytics and technology capabilities, including Aon’s Risk Analyzers, Diagnostic tools and Aon Broker Copilot and Claims Copilot, to modernize how risk is placed, managed and resolved across the risk lifecycle.