Lloyd's of London looking forward to reopening the doors of the Underwriting Room on 1 September. Its number one priority is allowing the market and employees to connect and collaborate safely and productively. To do this it has introduced a number of new policies and procedures.
Although the Room will look a little different for a while, Lloyd's feel confident that the right solutions are in place to ensure that face to face business in the market can continue efficiently, effectively and safely.
Face coverings
From 1 September,face coverings will be mandatory in all public areas of the building. This includes Lloyd’s reception, lift lobbies and lifts, bathrooms, the coffee shop and when walking around the Underwriting Room.These can be removed when at the Box or in meetings.Face coverings can be removed if you are speaking to, or providing assistance to, someone who relies on lip reading, clear sound or facial expression to communicate, in line with the government guidelines.
What's open
Coffee shop: open for take away only (including drinks, snack, breakfast items, fruit and pre-packed sandwiches). You can order in advance through the UPAY app . We are no longer able to offer seating inside the café or restaurant, but we have provided seating outside by One Under Lime. You may bring your own food or drink in, but there is no storage or cold store provision
Bike racks: we have added additional bike racks for you to use
Shower facilities: these are available, but you will be required to turn the shower number tag on the board in each bathroom to ‘red’ for occupied. Please leave the tag as ‘occupied’ so our cleaners know to sanitize this facility before the next user. Towels will be available from reception and should be placed in the towel bin once you have finished
Lifts: these will be open, but will be limited to three people per lift
Cloakroom: the upper basement cloakroom will be open, with the addition of three changing cubicles against the backwall
Toilets: all facilities will be open throughout the building and will be cleaned regularly
Wellbeing centre: open as usual for Lloyd’s passholders only
What's temporarily closed
Camera room: this will be closed for the time being. If you have lost your pass or require a new one, please contact the camera room in advance to arrange this cameraroom@lloyds.com. You will be able to collect your pass from the events desk in the main reception
Coffee shop/restaurant seating: seating areas in the coffee shop and restaurant are closed but there is outside seating at the side of One Under Lime
Meeting rooms: those located near reception and on G11 are temporarily unavailable to
book for meetings. However, there will be a range of breakout areas available in the coffee
shop instead
Events and tours: we are unable to run events or tours of the building at the moment
Lloyd’s shop: will remain closed until further notice
One Under Lime/Redemption Coffee: will remain closed until further notice
Claire’s barber: will remain closed until further notice
Accessing the building
• Market participants should only attend One Lime Street if they do not have any COVID-19 symptoms
• Only Lloyd’s passholders will be permitted access to One Lime Street at this time
• Please enter the Lloyd’s building via Tower 1 or the main reception only
• Please leave the Lloyd’s building via Tower 3 and Tower 5 only
Underwriting Boxes
• Lloyd's has installed screens at each of the boxes to enable face-to-face trading
• Due to social distancing guidelines your usual seat may not be available during this time
• All seats at the underwriting boxes have been allocated into three categories shown on the floor plans linked at the bottom of this page
• Brokers will sit on the underwriting chairs alongside the underwriter, with a few exceptions where stools will still be in use. This will continue whilst social distancing guidelines remain in place
• It is recommended that brokers and underwriters communicate in advance of coming to Lloyd’s to agree a time to meet, especially as not all underwriters will choose to occupy the box
• Maintaining a clear desk policy at the underwriting boxes will enable to best document protection from the monthly fogging
• Brokers and underwriters will be able to connect to those outside of the Room via the digital booths located in the coffee shop. These booths are non-bookable and designed to be used for short periods of time only
Class of business timetable
Lloyd's has reduced capacity to 45% to ensure it can maintain social distances.In order to ensure it doesn’t go above this the working week will be split by class of business:
Monday: Financial and Professional lines and Casualty (i.e. Third Party) including fac reinsurance
Tuesday: Property, Terrorism, Construction (i.e. First Party) including fac reinsurance
Wednesday: Marine and Aviation (i.e. MAT)
Thursday: All treaty reinsurance, Kidnap and Ransom, Accident and Health, Political Risk, Bloodstock, Energy and Reinsurance
Friday: The room will be open for all classes. We will provide information on how this will be managed shortly
Lloyd's recommend booking appointments in advance as there is limited space for queuing in the building. Brokers and underwriters will be able to connect to those outside of Lloyd’s via the Digital Booths in the coffee house.