Singapre:
AIA Singapore today announced that all existing 1.4 million eligible customers1, its employees and tied representatives will automatically benefit from free additional coverage1 to eligible customers as part of the insurer's proactive efforts to protect individuals against the ongoing threat posed by the Coronavirus Disease 2019 (COVID-19).
Eligible customers refer to life insured or policyowners who are Singapore residents and have an existing in-force individual life or accident and health insurance policy with AIA Singapore issued on or before 31 July 2020, and the policy is in-force at the point of claim
New customers whose policies are issued between 17 February — 31 July 2020 will also automatically benefit1 from the COVID-19 coverage1.
This is specifically to ensure its customers, employees and tied representatives are protected amidst the existing public health threat which reaffirms AIA's promise of helping all Singaporeans live healthier, longer, better lives.
The additional COVID-19 coverage will benefit its stakeholders until 31 December 2020; or 30 days after the Disease Outbreak Response System Condition' (DORSCON) level has officially stepped down to green – whichever is earlier.
“This coverage is one of our ways of upholding our brand promise, helping and supporting our stakeholders in times of need. They can also be assured that we have a dedicated team who would provide their utmost attention in the event that they are diagnosed with COVID-19. I believe that as one community, we will combat and overcome this difficult situation collectively. Please remain safe and take the necessary precautions as we navigate this challenging time together," said Mr Patrick Teow, Chief Executive Officer, AIA Singapore.
In view of the current DORSCON level at orange, customers are encouraged to contact the insurer via following channels with their enquiries:
The My AIA SG app;
Calling the AIA Customer Care hotline at 1800 248 8000;
Emailing us at sg.eCare@aia.com
Contacting your AIA Financial Services Consultant / Insurance Representative
In the event of any claims relating to COVID-19, the customer can contact AIA Customer Care team or email us at SG.ClaimsQN@aia.com.