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World Insurance Report 2021: Insurers must blend physical and digital distribution models in a post-pandemic era
AI-based analytical tools and a 360-degree view of customers is essential for a customized customer-experience. The most successful insurers will win and retain customers by reinventing their operating ecosystem to support a ‘phygital’ model based on a mix of physical presence and digital engagement.
“Insurers have an opportunity to convert digital traffic to sales by focusing on a hyper-personalized virtual experience,” said Anirban Bose, CEO of Capgemini’s Financial Services and Group Executive Board Member.
MoF wants staffs of banks and insurance companies to be vaccinated on priority
`In the light of the recent government’s decision to open up vaccination to all persons above the age of 18 years from 1st May 2021.,I would request you to kindly consider putting in place a special dispensation in your State/UT, to enable the employees/ staff of banks and insurance companies to avail of vaccination easily and on priority basis.This will go a long way in assuring them about their safety/life and will also boost their morale in continuing to provide their best services to customers.” said Madnesh Mishra, joint secretary, MoF
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