SN Rajeswari,General Manager, New India Assurance, has recently been selected to become the CMD of Delhi based Oriental Insurance Company.. In an exclusive interview with Asia Insurnace Post, she said technology will continue to disrupt the Industry.Customers have evolved significantly and rely on technology for information and feedback.
Therefore traditional marketing and communication strategies are not going to help customer retention,without the support of technology. Web aggregators supported by digital have emerged as a distribution channel in the insurance value chain. Technology supported by human interface will take forward customer service and retention to a long way,she said.
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“Our strategy is to increase footprint in the developed economies while maintaining and growing market share in our part of the world”
“There will be a post-Brexit trade deal between India and the UK”
“We’ve identified a number of areas where the UK and India can work more closely together in innovative financial services- cyber, green and fintech.In fact, our ties are already strong in these areas, and many firms from the UK are already based here. Vice versa many Indian firms are in the UK. After all London’s expertise perfectly matches India’s fast growing market”
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