Scott Burnett, Head of Corporate Risk & Broking Asia and Head of Asia, Willis Towers Watson, said “Loss of income and reduced customer bases are usually the main issues that businesses face following reputational damage. However, the impact of reputational damage can be felt across a business, from recruitment and retention of talent to lower environmental, social and governance (ESG) score, investor activism and increased industry litigation. Reputational risk is therefore increasingly of concern to our clients with most Risk Mangers now having some responsibility for risk mitigation in this area.