The information brochure by Salasar Services Insurance Brokers clearly advised its clients, to lodge the business interruption claim and also stated that insurer prima facie may deny the claim which can be contested later.

This statement may give a hope to the clients that the denial of claim can be successfully contested at a later date. This is a wrong and misleading advice and the broker, being a professional should not issue such a misleading advice to their clients, said the IRDAI..